“Chief, I think we can make this work.” Perceptions of successes and failures in technology implementation from Canadian police leaders

Abstract

This article looks at the pressures, issues, and organizational elements that were perceived to have the greatest impact on the success or failure of technology projects, based on discussions with police leaders who have recently retired from police organizations across Canada. These discussions were technology-agnostic and focused on the human dimension of technology projects to understand what worked, what didn’t, and why, with the intent to help inform the discussion on technology acquisition for today’s police leaders.