“Chief, I think we can make this work.” Perceptions of successes and failures in technology implementation from Canadian police leaders

  • James Brown Department of criminology, Ontario Tech University, Oshawa, ON, Canada
  • Michael Doucet Optiv Security, Denver, CO, USA
Keywords: Policing and technology, police leadership and technology;, technology projects

Abstract

This article looks at the pressures, issues, and organizational elements that were perceived to have the greatest impact on the success or failure of technology projects, based on discussions with police leaders who have recently retired from police organizations across Canada. These discussions were technology-agnostic and focused on the human dimension of technology projects to understand what worked, what didn’t, and why, with the intent to help inform the discussion on technology acquisition for today’s police leaders.

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Author Biographies

James Brown, Department of criminology, Ontario Tech University, Oshawa, ON, Canada

James spent over 30 years in policing, working at the local, provincial, national and international levels. His experiences spanned technology, training, policy design and analysis, through to organizational change, business process design and organizational strategic alignment.  He led technology projects in communications, data and voice radio as well as organizational records management and performance measurement. Following retirement from policing Jim completed his master’s in security studies specializing in human security. He is a doctoral candidate undertaking research on human trafficking, and an adjunct professor of criminology at the University of Ontario Institute of Technology.

Michael Doucet, Optiv Security, Denver, CO, USA

Michael Doucet is the former Executive Director of the Security Intelligence Review Committee (SIRC), the independent, external review body which reports to the Parliament on the operations of the Canadian Security Intelligence Service (CSIS).  Michael served with the Communications Security Establishment of Canada (CSEC) as the CSEC’s Senior Liaison Officer to the United States National Security Agency (NSA) and served with the Royal Canadian Mounted Police as Chief Information Officer (CIO), Chief Technology Officer, and was head of Cyber Security for the RCMP.  Michael received his MBA from the University of Ottawa with specialization in strategic change, compensation and information technology management. He has a strong knowledge of information management, information technology, security intelligence and emergency management within the Government of Canada.

Published
2020-11-10
How to Cite
Brown, J., & Doucet, M. (2020). “Chief, I think we can make this work.” Perceptions of successes and failures in technology implementation from Canadian police leaders. Journal of Community Safety and Well-Being, 5(4), 171-177. https://doi.org/10.35502/jcswb.157
Section
Original Research